HimTrails Privacy Policy
At HimTrails, your privacy matters as much to us as the mountains matter to the travellers we serve. This Privacy Policy explains what personal information we collect, why we collect it, and how we protect it — in plain language, not legal jargon. By using our website or reaching out to us for a tour, you agree to the practices described in this policy.
HimTrails is owned and operated from Shimla, Himachal Pradesh, India. This policy is governed by the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act).
Information We Collect
When you browse our website, submit an enquiry form, or contact us on WhatsApp, we may collect the following:
- Personal identifiers: Your name, mobile number, and email address.
- Travel information: Your preferred destinations, travel dates, group size, budget range, and any special requirements you share with us.
- Technical data: IP address, browser type, pages visited, and time spent on the site — collected automatically via cookies and Google Analytics.
- Communication records: WhatsApp messages, call records, or emails exchanged with our travel team, retained for service continuity and quality purposes.
We do not collect payment card details directly. Any payment processing is handled through trusted third-party gateways.
Why We Collect This Information
We use your personal data only for the following purposes:
- To respond to your travel enquiry and share a customised itinerary.
- To confirm bookings, share trip documents, and provide pre-travel and on-trip support.
- To send you relevant updates — seasonal deals, new packages, or travel advisories — only if you have opted in.
- To analyse website performance and improve user experience using anonymised traffic data.
We do not use your data for automated decision-making or profiling.
How We Share Your Data
HimTrails does not sell, rent, or trade your personal information to third parties.
We may share limited data with:
- Hotels, transport providers, and activity operators — strictly to fulfil your booked trip.
- Technology platforms such as Google Analytics, WhatsApp Business, and our website hosting provider — under their own privacy policies and data protection agreements.
- Legal authorities — only when required by Indian law.
- All third-party service providers we work with are contractually required to protect your data.
Cookies
Our website uses cookies to remember your preferences, analyse traffic, and improve page performance. Cookies we use include:
- Essential cookies: Required for the website to function correctly.
- Analytics cookies: Google Analytics helps us understand how visitors use our site. This data is anonymised and aggregated.
You can disable cookies at any time through your browser settings.
Disabling essential cookies may affect how some pages on our site work.
How Long We Keep Your Data
We retain your personal data only as long as necessary:
- Enquiry data (name, number, travel preferences) — kept for up to 2 years to assist with future travel planning, unless you request deletion.
- Booking records — retained for 5 years for legal and financial compliance purposes.
- Website analytics data — retained in anonymised form indefinitely by Google Analytics.
You may request deletion of your personal data at any time (see Your Rights below).
Your Rights Under the DPDP Act 2023
As a data principal under India’s Digital Personal Data Protection Act, 2023, you have the right to:
- Access: Know what personal data we hold about you.
- Correction: Request that inaccurate data be corrected.
- Erasure: Request deletion of your personal data, subject to our legal retention obligations.
- Grievance redressal: File a complaint with our Grievance Officer (details below) if you believe your data has been mishandled.
To exercise any of these rights, email us at go.himtrails@gmail.com with the subject line “Data Request”. We will respond within 30 days.
Children's Privacy
Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from children under 18 without verifiable parental consent. If you believe a minor has provided us their data, please contact us immediately and we will delete it.
Grievance Officer
As required under the Information Technology Act, 2000 and the DPDP Act 2023, we have appointed a Grievance Officer:
Name: प्रवीन चौहान
Company: हिमट्रेल्स
Email: go.himtrails@gmail.com
WhatsApp: +91-7717697177
Location: Shimla, Himachal Pradesh, India
We will acknowledge your grievance within 48 hours and resolve it within 30 days.
Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of our website after an update means you accept the revised policy.
Yes, we keep your WhatsApp number and enquiry details for up to 2 years so our team can assist you with future trips without you having to repeat yourself. If you’d like us to delete your number sooner, just email us at go.himtrails@gmail.com and we’ll remove it within 30 days.
Only what’s necessary to complete your booking. For example, we’ll share your name and check-in dates with your hotel, or your pickup details with a cab provider. We never share your contact number or payment details with any third party beyond what your trip requires.
HimTrails does not store your card or bank details on our servers. All payment transactions are processed through trusted third-party payment gateways that operate under their own security certifications. We only receive a confirmation that a payment has been made — never your card data.
When you browse himtrails.in, our website automatically collects your IP address, browser type, the pages you visited, and how long you spent on each page. This is handled through Google Analytics and helps us understand what content is useful to travellers. This data is anonymised and never tied to your personal identity.
Absolutely. Under India’s Digital Personal Data Protection Act 2023, you have the right to request erasure of your personal data at any time. Email us at go.himtrails@gmail.com with the subject line “Data Deletion Request” and we’ll process it within 30 days. Note that booking records may be retained for up to 5 years for legal and accounting compliance — this is a statutory requirement, not a choice.
Yes. हिमट्रेल्स operates under India’s Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act). We have a designated Grievance Officer — प्रवीन चौहान — who handles all data-related complaints within 30 days. Contact: go.himtrails@gmail.com or WhatsApp +91-7717697177.
Yes, our website uses cookies — some essential (needed for the site to function), and some for analytics (Google Analytics tracks traffic patterns). You can disable cookies through your browser settings at any time. Turning off analytics cookies won’t affect your ability to browse the site or make an enquiry.